FAQ
Problems with downloading your clip? Check our answers below:
Problem - Download gets interrupted during data transmission
One of the most common reasons for interruption during download is the internet connection itself.
Cause:
Interruption of the internet connection is a common phenomena for wireless (mobile phone) networks but also occurs frequently with router based wireless networks. These systems are notorious for dropping internet connections, often only for fractions of a second, but nevertheless occasionally long enough for your download to get interrupted.
Normally, the internet connection is automatically reestablished and you may never notice anything at all, but sometimes these interruptions can be long enough for the download to be dropped.
Solution:
When your download gets dropped, you should still have your download webpage open (it specifically says on the download page NOT to navigate away until the download is successfully completed). All you have to do is to click the Download Button again and a new download attempt begins.
Alternative:
Contact our support team who will try to help you as soon as possible. However, remember that we are only a small website and cannot offer 24 hour service. So it may take several days for us to get back to you.
Problem - Download does not start
One of the most common reasons for a download not to start are your browser settings on your computer.
Cause and Solution:
A dialog window pops up
Before the download begins a small dialog window should open up on your screen that asks you where to save to file. Select the folder on your desktop in which you want to save your movie and click OK. The download begins and your clip will be saved at this location.
No dialog window pops up
Sometimes the browser is set to automatically save files that are downloaded in a specific location. This means all downloaded files including your movie are saved to this location, and therefore no dialog window will open when the download begins. In other words the computer just starts to automatically save without asking, because your specific instructions are already in the browser's settings. Hence, you may not notice that the computer is downloading and saving your movie clip.
All you need to do is to go to this folder on your computer and there you'll find your downloaded clip.
If your browser is not set to automatically save your movie file and you do not get a dialog window, your browser maybe set to automatically play the clip. This means your browser downloads your clip and then plays it automatically. In this case you need to save your movie file first. To do this, enter into your video player's menu and select the option Save As. Choose the folder in which you want to save your movie file and click OK. If you fail to save your movie file it cannot be found later.
Alternative
If you cannot solve your download problem, try using a different browser. Using a different browser often solves download issues.
Please note that 99% of the time download problems are related to your internet connection and the browser settings on your computer. Only 1% of the errors are related to the website and host server. The reason for this is obvious. If there were a problem with the server where this website is hosted, you would not be able to see the website but instead get a white page with an error message. In this case you would never be able to initiate a download in the first place, and hence also not receive an error associated with the download.
So please, check your browser settings first. In 90% of the cases this will resolve your issue. Another 9% are connection problems with your internet.
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